Privacy Policy | CHYN GO

1. Introduction

CHYN AI Ltd ("we", "our", or "us") operates the CHYN GO platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service. By using CHYN GO, you consent to the practices described in this policy.

2. Information We Collect

Account Information: Name, email address, phone number, business name
Delivery Information: Pickup and delivery addresses, package details
Payment Information: Transaction history, token balance
Location Data: GPS data for drivers during active deliveries
Device Information: Device type, operating system, app version
Photos: Proof of delivery images

3. How We Use Your Information

To provide and improve our delivery services
To process payments and manage your account
To enable real-time tracking of deliveries
To communicate with you about orders and updates
To verify driver and seller identities
To resolve disputes and provide customer support
To comply with legal obligations

4. Information Sharing

Between Sellers and Drivers: Necessary contact information for delivery completion
With Recipients: Tracking information and delivery updates
Service Providers: Payment processors, SMS providers, hosting services
Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit, secure server infrastructure, and access controls.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Delivery records and proof of delivery photos are retained for 12 months. You may request deletion of your account and associated data at any time.

7. Your Rights

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent for data processing
Request a copy of your data

To exercise these rights, contact us at privacy@chyn.ai

8. Location Data

For drivers, we collect GPS location data during active deliveries to enable real-time tracking. This data is shared with sellers and recipients for tracking purposes. Location tracking stops when a delivery is completed or the driver goes offline.

9. Contact Us

For privacy-related questions or concerns, please contact us at:
privacy@chyn.ai

CHYN AI Ltd
Mauritius